Return Policy
Last updated: August 2026
We want you to love your Rabindra Dhant merchandise. This policy explains how returns, exchanges, and refunds work for orders delivered within Australia and New Zealand.
1. Pre-Order Returns
Because merchandise is produced to order for a limited drop, pre-orders can be cancelled and fully refunded up until the point your order is dispatched. Once dispatched, standard return rules below apply.
2. Change of Mind
If you change your mind, unworn items in original condition may be returned within 14 days of delivery for a refund of the product price. Shipping costs are non-refundable.
Items must be unwashed, unworn, and returned with all original tags where applicable.
3. Faulty or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery with proof of the issue. We will arrange a replacement or a full refund including return shipping at no cost to you.
4. Sizing Exchanges
Need a different size? Unworn items can be exchanged for another size subject to stock availability. Return shipping for change-of-size exchanges is the responsibility of the customer.
5. How to Return
To start a return or exchange, contact us through the contact form on this site with your order number and reason. We will reply with return instructions and the return address.
Please send returns with tracking. We are not responsible for items lost in transit back to us.
6. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days of us receiving the returned item.
7. Non-Returnable Items
Items that have been worn, washed, or damaged by the customer cannot be returned unless the damage is a manufacturing fault.
